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What usage statistics are available to me? Upon logging into the control panel, there is a Site Reports that can be accessed from the list of items on the left hand side of the page. This contains many detailed statistics you may be interested in as a webmaster. We also have included the comprehensive Webalizer package as an alternative. You may access this at the URL http://www.yourdomain.com/stats Back to top How do I open up an account with eBevo? Opening up an account with eBevo is very simple. All you have to do is to go to eBevo's Order page, and fill up the comprehensive order form. Choose the hosting plan that best suits your needs, and submit it in with your personal information. You will receive a welcome e-mail with all the information you need to get started. Back to top How long does it take to set up an account? Accounts are set up instantly. To view you site before the DNS has replicated, type in www.ebevo.com/newsite/http://www.yoursite.com. You cannot begin to upload to your site until you are able to access your site by typing http://www.yoursite.com into your browser. Back to top How do I transfer my domain name to eBevo? In order for your domain name to work with your eBevo.com Hosting account, you need to modify the Domain Name Server (DNS) on your domain name registrar. The DNS/name server must be changed to: ns1.eBevo.com (216.40.195.84) ns2.eBevo.com (216.40.195.25) If you have any problems, please refer to your registrar’s help. Back to top How long does it take to transfer my domain name? After you have submitted all the necessary changes to your domain name registrar, the changes will take effect within the next 24-72 hours. After the changes have taken effect, you can start uploading your web site. Back to top Is there a minimum commitment or contract period? Not at all. You are free to cancel at any time should you be so inclined to. See the Terms of Service regarding this. Back to top How soon can I use my account after I register? Your orders are placed in a queue and are processed in sequence. As soon as your order is processed, we will send you your welcome email, which contains your ftp information including your login and password. We recommend that you start uploading as soon as you receive this, so that the site will be available for use by your visitors. Back to top How do I transfer my files to my web site? You can do this using any ftp software such as CuteFtp (for Windows) and Anarchie (for Mac). There are many freeware ftp’s available for commercial use. You can use the one that most suits you. You can check shareware.com, Tucows.com, downloads.com for free FTP software. Back to top Do you provide me tools to check up on my website statistics? Yes, you can access your website stats through our Control Panel, or through Webaliser, which can be found at http://www.yourdomain.com/stats. Access to raw logs are also provided if you wish to run the logs through your own website statistics software program. Back to top Can I access my ftp all the time, 24 hours a day? Of course. There is no restriction on the times you can access your site. Back to top If I want a domain name registered, can you do it for me? We do not handle domain name registering services. There are numerous sites dedicated to handling this exclusively. A good place to start is DirectNic. Back to top Do you have a money back guarantee? Yes. We offer a 30 day money back guarantee. Within this time, if for any reason you are not satisfied with our services, we will cancel your account and refund your money. See the Terms of Service regarding this. Back to top Do you offer unlimited bandwidth? There is no such thing as “unlimited bandwidth”. Those sites who do boast of such a service usually have restrictions imposed in their terms of service. We choose not to do this, and instead offer first-rate plans with more than enough bandwidth to suit your needs. Back to top Do you host , warez sites, and illegal material? No. Please see our Terms of Service regarding this. Back to top Do you offer site back-ups? Yes. We do this on a user request basis. The user requests when and how they want it done, and we will comply. Back to top What sort of connections do your servers run on? Our servers run on the awesome EV1 Network situated in Texas, running on 4 OC3, 1 DS3, and 1 GB connections. There are two POPs at each location, if the main POP is down, the backup keeps you connected. Back to top What are your server specs? All our servers are equipped with at least 500mhz processors and 512mb of ram. Back to top What type of support do you provide us, the customers? We offer 24 x 7 email tech support and we guarantee to respond within two hours. Furthermore, the online FAQ (which you are reading right now) is a very comprehensive list of common and uncommon questions that you might have. Please be sure to read all of it before you decide that you need to ask us personally. Most of the time, your question will already be answered somewhere in the FAQ, perhaps in a slightly different form. If you feel the need to communicate personally with us, simply fill out the help form at our Support Page. Your questions will be put in a queue, and we will respond to them in order of priority. Back to top I forgot my password and now I can’t get in. What do I do? Shoot an e-mail off to our Support Staff with the answer to your secret question, and we will send you your password. If you forgot your secret question, we will e-mail that to you. The e-mail you use must match the e-mail you signed up with. Back to top How do I send Email with my eBevo account? eBevo Hosting requires user authentication when sending Email. This is so that ONLY are users can send Email, and prevents others from using our server to send large quantities of unsolicited SPAM. If you are having trouble sending Email, and are receiving messages such as "Relaying Denied", you should enable SMTP authentication in your Email program. This option will be named differently in different email programs; for example, in Outlook Express 6.0 it is called "My server requires authorization" under the Server tab of email account properties. Please consult your mail client documentation. Back to top Where can I store my CGI scripts for my domain? All CGI scripts can be located in any folder under the /web folder, for your domain. Be sure to follow the instructions for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script. Back to top How do I check my server usage? To do this, simply login to your account control panel, and check on the left side of the screen. Back to top How do I access my e-mail? To access mail on your account, set up the following
in your email client: Email address: name@yourdomain.com POP/Incoming Mail
Server: mail.yourdomain.com SMTP/Outgoing Mail Server: mail.yourdomain.com
Username: name@yourdomain.com (same as your control panel username) Password:
(same as your control panel password) What is the path to perl? The path is: #!/usr/bin/perl Back to top I uploaded my files, but I don’t see my page? Why? If our default "Welcome to your new Web Site", index.html, has not been replaced by another index page, then anyone going to yourdomain.com will still see that page instead of some other home page. Just delete the index.hmtl file and upload your own. Note: "home.html" will NOT show up as your home page. You would need to rename it as aforementioned. In addition, you need to place it within the web folder Back to top Can I change or upgrade my plans or features? Of course. You can easily upgrade to a new plan, or purchase expanded features from us. There is no additional set up fee for upgrading. Back to top Is there a way I can change my account or billing information? Yes, if you wish to change your account or billing information, simply e-mail billing@eBevo.comand specify the changes that need to be made. . Back to top Do I have to pay extra if I exceed my bandwidth limit? If you exceed the limit that your particular plan comes with, you will have to pay a fee of $2.50 per gigabyte exceeded. Back to top Do you offer a reseller program? No. eBevo does not offer a reseller program. Back to top What is a domain name? A domain name is your Internet identity. Examples of domain names are websites that end with the extension .com, .net, such as eBevo.com. Other domain names extensions are .net, .org, .biz, .tv etc. A domain name technically points to a domain, not a web server or specific machine on the internet. The name 'www.eBevo.net' is not a domain name, but actually points to a specific computer named 'www' within the domain 'eBevo.net'. Back to top What is a domain name registrar? A registrar is an organization that is in charge of registering domain names for individuals and organizations. Each country usually has its own domain name registrar and the rules and regulations for registering domain names in different countries vary. Back to top What is a subdomain and how do I create one? A subdomain is basically a domain name within your current domain (*.yourdomain.com). Each subdomain points to the different directories of your website. Back to top Why do I get an error 404 page? Basically, error 404 pages indicate that you are trying to access something that does not exist within our server. You might have misspelled the URL to what you’re trying to access, or your HTML page might have a broken link. Back to top What page names can I use for my home page? You can use the following types of file for your home page: index.htm, index.html, index.php , index.phtml , index.shtml , index.php3 , default.htm, default.html default.phtml, default.php , default.php3 Back to top What sort of databases do you support? Currently, we support MySQL databases in our UNIX accounts. MySQL is the most popular database handler used by online programs today. The combination of connectivity, speed, and security make MySQL very suited for accessing databases on the internet. MySQL has been in use for years, excelling in high performance environments, which is why we deem it suitable for our clients. Its ease of use is also beneficial to those without the technical expertise necessary to handle other databases. Please contact support at dedsupport@ebevo.com with additional questions Back to top What is your policy on Telnet access? Telnet is only permitted on an as needed basis to ensure the intregretity of the servers. Back to top How do I upload files to my database? In addition, how do I backup my database? contanct support at dedsupport@ebevo.com Back to top Is there a space limit imposed on each database? There is no set limit that eBevo imposes on the size of each database, but the total space used must not exceed the disk quota allocated for your account. Back to top Where is the MySQL database situated? The MySQL server is situated in the same machine that your account runs off. This reduces downtime and increases efficiency. Therefore you want to connect to localhost. Back to top How do I create email redirect/forwarder/alias/autoresponder? You can do this directly through your control panel. Simply login your user at http://www.yourdomain.com/personal and enter your username and password. Once inside the control panel, everything you need to do can be accessed through this control panel. Back to top Can I add and manage mailing lists? Yes, you can do this through your control panel. Simply login to the site control panel at http://www.yousite.com/siteadmin and enter your username and password. Once inside the control panel, click on the manage mailing lists link. Back to top What are CGI Scripts? CGI scripts are custom applications that can be created and used online for a variety of uses, including forums, etc. Back to top What are the paths to sendmail/perl, etc? The path to date: /usr/bin/date The path to perl: /usr/bin/perl The path to sendmail: /usr/sbin/sendmail The path to your site: /home/sites/www.yourdomain.com/web Back to top How do I set the executable permission on my CGI scripts? To set executable permissions on your CGI scripts, a number is usually used to denote successful permission. Generally the correct permissions setting for a CGI file is 755 - the same as your cgi-bin. We suggest that you read the README/Installation file that comes with your scripts to find out the type of permission that you need to give. Additionally, you may grant execute permissions and generally change the permissions for your CGI scripts and other files by using your FTP client. Simply login to your account with your FTP program, access your cgi-bin and then right click on the CGI file in question. In most FTP programs, this should generate a menu of options - one option should be either "properties" or "change file attributes". Once you select one of these options, you may assign the proper execute permissions to your script by either entering 755 or checking the execute permissions setting for the anonymous or "other" group. Once you have successfully changed the permissions for your CGI file, please make sure that you follow the additional guidelines in configuring your script. Back to top | |
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